Case Manager

Standarization, centralization and management of the different cases raised from alerts due to the expiration of a file, a match from List Screening, or an unusual operation detected, among others.
Success Stories
Mirá los casos de éxito
Cómo usan nuestros clientes el módulo de Gestión de Casos
Mirá los casos de éxito


Save time investigating AML cases

Gather evidence and demonstrate your efforts with auditable cases.


Integrate or connect your monitoring and detection system


Set up the criticality of cases, assign responsible parties, and define desired resolution times.


Measure and learn about the behavior of your customers to improve your KYC and AML processes.


Improve your analyst's resolution processes.

Types of cases

Our case manager optimizes compliance operations

This Complif module helps to have an overview of the procedures that are being processed.
Unusual  operations.
Request for source of funds.
List screening match.
Signing regulatory affidavits.
Investor profile update.
Addition or removal of joint holder.
Update customer contact details.
Transactional disputes.
Dispute of charges.
Fraud reports.

WHY Complif?

A place that unifies compliance process management

The case management system for compliance, risk and fraud teams.

Cross-reference your customer database against OFAC, UNSC, and PEPs.

  • Ongoing screening.
  • Custom matching sensitivity.
  • Develop the cases and keep the supporting documentation.
  • Automation of updating and managing data; manage digital files, to comply with due diligence.
Discover more

Regulatory reports

Generate reports to comply with money laundering prevention laws.
  • SAR generation.
  • Case history.
  • List of unusual operations.

Ongoing Due Diligence

Automatically generate a request for documentation, data or electronic signature directly from the platform.
  • Exchange of documents.
  • Electronic signature.
  • Forms and Sworn Statements.

Compliance CRM

Complif centralizes all the information needed to investigate and resolve cases conveniently and quickly.
  • Account and related people.
  • Transaction history.
  • Cross-referencing with lists.
  • Related previous cases.


Learn about the success stories

We tell you how our clients keep their files up to date, easily complying with due diligence, with our case management module.
“We chose Complif because it provides an interface that allows the end user to have a good experience when it comes to opening an account, and it gives us tools to be able to manage information in an orderly and more efficient way.”
Lorenzo Giuffrida
CX Leader at Inviu
“Our clients who are human people log in, do all the digital onboarding, do the verification of the person's identity automatically with a lot of connections with AFIP, RENAPER, take a photo, make a video, and end up being a Mega QM customer thanks to Complif.”
Javier Cadahia
Director of Operations at MegaQM
“The company listens to user demand and that's great, because here nobody listens to what the user needs. So that's something that really stands out about the company. Also the after-sales service, there is always someone who listens to you, there is a quick answer. They have a product that is going to be installed very strongly in this market, there is no such product.”
Sylvia Martinez
External advisor at Alchemy Valores
“This system will allow us to expand massively. We believe that the incorporation of the technology they provide us is an advance, it is a step forward, it is distinctive, it is something that until now has not existed in the local market. Complif is very responsive to all our orders and we are convinced that the product is very good.”
Sebastián Porcel
Director at BAVSA
“We chose them first because of their professional quality, their human quality, they are extraordinary people, they gave us an enormous hand. We are very happy to see them grow, we are growing hand in hand with them too. We look forward to staying by your side, continuing to innovate with new, different products.”
Fernando Estigarribia
Head of Operations and Technology at Delta
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Make better use of your time, we do the rest.

Contact us so we can help you on your way to automating compliance processes.
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